*Walk Disclaimer This fee will apply when the pet(s) are taken out of their home on a leash (including, but not limited to: apartment buildings, condominiums, non-fenced backyards, bathroom motivated dogs and/or walks less than 20 minutes). Dogs will not be allowed to go outside without a leash unless there is a secure fully fenced yard. This will ensure the security of your pet when taken outside of your home, without the owner present, and fully under the team member’s care.
Cancellation Customers may cancel up to 24 hoursbefore an appointment starts before the 75% surcharge is applied.
Last Minute Requests Customers may schedule up to 24 hoursprior to the start time of the appointment before the 75% surcharge is applied.
Holiday Charges There will be a 25% surcharge applied during these observed holidays: New Year’s Day, Martin Luther King Jr. Day, Easter, Mother’s Day, Memorial Day, Father’s Day, 4th of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, Day after Christmas, New Year’s Eve
Farm Animals Rates for your farm friends (Horses, Cattle, Mules, Donkeys, Pigs, Goats, Chickens, Roosters, Ducks, Geese, and Turkeys) will be separate from the domestic pets, and may be provided upon request.
Key Pick Up/Drop Off Key pickup or key return (that occurs separately from the Meet & Greet or final pet visit) is $15.
Additional Meet & Greets The initial Meet & Greet is FREE. However, when the Client requests the same Team Member to come by for another Meet & Greet, there will be an additional $15 applied.
Late Payments Past due balances will incur a late charge of $25, and will continue to be accrued weekly until the balance is paid in full.
We Care Because You Care
Keys & Collars offers a variety of pet care services to best suit your needs and lifestyle.